Returns and Exchanges
Returns and Exchanges
Your satisfaction is our priority, and we understand that preferences can change. Our return and exchange policy is designed to make the process seamless.
Return Eligibility
If you’re not completely satisfied with your Snoozeonthego purchase, you may return it within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
How to Initiate a Return
Contact our customer support team at [email protected] to initiate the return process. Please provide your order number and the reason for the return. Our team will guide you through the necessary steps.
Refund or Exchange
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be issued to the original method of payment, and exchanges will be processed promptly.
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part. In such cases, Snoozeonthego will cover the return shipping costs.